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Hello readers,

Welcome to the second issue of the Incognito Software Newsletter. Thank you for taking the time to check it out and let us know if you have any questions, comments or suggestions.

INTRODUCTION

A Message from Stephane Bourque

President and CEO of Incognito Software

We are just back from CableLabs Winter Conference 2010. This is always a great venue for us to sit down with you, our customer, and go over your present and future plans. New technologies and new services usually raise new issues. And, as it has been the case for the past few conferences, IPv6 is heavy on your mind, which brings on the question of what is Incognito doing for you to provide an easy transition to IPv6? (read more)

USER CONFERENCE

Incognito Global User Conference

Our very first conference invites Incognito technology users for a chance to connect, collaborate and change how Incognito Software provisions their networks. Share your thoughts and ideas with members of Incognito's Product, Support and Sales teams, and those of the Incognito user community.

Learn more and register

SALES NEWS

Senior VP of Worldwide Sales

Incognito Software has appointed William L. Yan as the Senior VP of Worldwide Sales following record sales success in 2009.

See Press Release

SUPPORT NEWS

Incognito Extends Technical Support in Spanish for Latin American Market

Incognito's offering of support in Spanish is part of the company's ongoing effort to expand our technical service and support on a global level and provide local language assistance to help customers improve the way they work. Support services for our Spanish-speaking customers is another way in which Incognito demonstrates that we are listening to the communities that buy and use our software.

CASE STUDY

Service Activation Center

Service Activation Center is a suite of several service activation tools for deploying and managing high speed data, telephony, TV and video services across a multitude of networks and access devices. This case study goes into detail on how Service Activation Center can help reduce steps in the complex service activation process thereby increasing network efficiency and reducing operational costs.

Read the Case Study (pdf)

INCOGNITO VIDEO

Harnessing IPv6: Keys to Minimizing Pain and Maximizing Benefits

With the shortage of IPv4 addresses, service providers need to know how they can harness the capabilities of IPv6. In this video, Chris Busch, Incognito's VP of Broadband Technologies will discuss how the benefits of IPv6 can be maximized with minimum disruption to existing infrastructure.

UPCOMING EVENTS

ANGA Cable 2010

We're heading across the Atlantic for ANGA Cable 2010. The Incognito team will be in booth B72 at the show in Cologne, Germany from May 4-6.

The Cable Show 2010

Then, after ANGA, we will be heading back to North America for the Cable Show, which will be held in Los Angeles from May 11-13. If you're going to be there, do stop by our booth (#1342).

SUPPORT

Munir's Top Three Q&A

Every issue, Munir from our Support Department will reveal three popular support questions and answers.

How can we change client class names that have members in them already?

We have a situation where we need to see which account was used to edit a subscriber account. Does Incognito have the logging ability to track this? ?

How can I use the IPCLI to find all devices with a particular Remote ID?

TRAINING

Next Course

The next Broadband Command Center training course takes place from:

Learn tips and tricks from our team of support professionals and system administrators while enjoying all the sights Vancouver has to offer. Register today.

Incognito Software Inc.
#500 - 375 Water St., Vancouver, BC V6B5C6 Canada
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